Restaurant Operations Manager

Company: Private Listing
Location: Los Angeles
Posted on: November 2, 2024

Job Description:

***This role is based in the company's new location and requires relocation or commutability***

A successful group is seeking an executive-level General Manager to help open their highly anticipated new concept. This will be the group's first traditional full-service restaurant, so they are looking for someone with an established restaurant background and good energy who can train the team on excellent customer service. The large-format restaurant will also feature a bar and attached bakery component, so someone with some bar/beverage experience is needed.

While this person's title will be GM to start, the team is really looking for someone to grow into more of an executive role with the company and help oversee future openings and manage additional locations. Past multi-unit, DO, or F&B Dir level experience is required for this role. An amazing opportunity to join a very special group in an exciting phase of growth

Key Responsibilities:

• Oversee and positively impact all areas of the business including: sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.
• Spearhead all opening duties for the new concept - including hiring, training, setting up processes/procedures, assisting with construction phase, etc.
• Ensure quality and consistency of all products served
• Maintain positive and cooperative relationships with all vendors and business partners
• Foster opportunities for the team to learn and grow
• Monitor restaurant performance to identify emerging trends and areas of opportunity, including new technology or service models
• Provide structures, support and training for restaurant and help evaluate potential opportunities
• Continually strive to educate and develop of staff as it relates to food, beverage, and service
• Creating a positive and fun working environment
• Oversight of a very high-volume dining and bar operation
• Developing a positive relationship with guests
• Taking ownership of the business to increase sales and profitability
• Increasing brand awareness by creating marketing plans
• Set an example to the team by providing excellent hospitality and service at all times
• Anticipate the needs of the restaurant and act upon them
• Be knowledgeable of restaurant policies regarding personnel and deliver prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirementsRequirements:
  • 5+ years' experience as a Regional or Area Manager, Director of Operations/Hospitality, 7+ years as Multi-unit Manager/GM, or Operating Partner (preferably in a restaurant and/or bar setting), OR 3+ years' experience as a VP of Operations for a full-service, upscale, multi-use restaurant concept is required
  • Bar/beverage experience required
  • Opening experience a huge plus
  • Proven track record in leading and motivating a team
  • Previous high-volume and corporate experience is preferred
  • Strong P&L knowledge
  • Excellent written and verbal communication skills
  • Strong interpersonal skills
  • Competent, intelligent, self-starter
  • Highly organized with strong attention to detail
  • Effective problem-solving skills
  • Ability to thrive in a high-pressure environment
  • Develops relationships with guests to create & maintain guest retention
  • Team player mentality
  • Process driven and able to implement operating procedures that will continue to maximize efficiency
  • Exceptional standards for cleanliness, health, and safety
  • Flexible schedule, including weekends, and on holidays
  • Food Safety Certification
  • Able to stand/walk for long periods of timeBenefits Package Includes:
    • Base Salary in the $120-175k+ range DOE
    • Bonus Structure
    • 401k with employer matching
    • Group Medical, Dental, and Vision Insurance
    • Life Insurance
    • PTO Plan

Keywords: Private Listing, Victorville , Restaurant Operations Manager, Hospitality & Tourism , Los Angeles, California