Senior Engineer, Customer Experience Engineering

Company: Disability Solutions
Location: Irvine
Posted on: October 23, 2024

Job Description:

Johnson & Johnson MedTech is recruiting for a Senior Engineer, Customer Experience Engineering to be located in Irvine, California.At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges. We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued, and our people can reach their potential. At Johnson & Johnson, we all belong.At Johnson & Johnson Medtech, we are fueled by innovation at the intersection of biology and technology. We're developing the next generation of smarter, less invasive, more personalized treatments.For more than 30 years, we've been the global market leader in the science and technology of cardiac arrhythmia treatment, working with thousands of electrophysiologists to identify and develop diagnostic and treatment tools. And through onsite training, online courses and our global education centers, we work together to set new standards every day.Learn more about electrophysiology at https://www.jnjmedtech.com/en-US/companies/biosensewebster and follow us on LinkedIn.Our Customer Experience Engineering (CxE) group is committed to addressing customer issues to drive product & service quality. In this role you will be involved in leading continuous improvement projects for the various companies within Cardiovascular & Specialty Solutions (CSS). Cardiac arrhythmia treatment, neurovascular implantation and stroke retrieval, and breast augmentation devices are only a few of the areas which you will have the opportunity to expand your current skills within the CxE group. Together we continue evolving standards of care in surgery and innovating to improve outcomes for patients everywhere by changing the trajectory of healthcare through innovative technologies & solutions to push the boundaries of what's possible. The CxE Staff Engineer is responsible for the translation of customer feedback & requirements into product lifecycle improvements that deliver the utmost customer experience. Using an investigative approach by applying strong engineering principles, they will deliver effective solutions to for on-market products. They will lead technical projects from beginning to end and will work within a technical team and perform as an individual contributor in a fast-paced environment. The ability to work independently and communicate effectively horizontally and vertically in a varied organizational structure, is vital to the success of this role.Key Responsibilities:

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• Guided by customer feedback, identify and clearly articulate the customer and business opportunities
• Investigation and problem-solving/root cause identification using the latest in techniques like Shainin RedX, Statistical Engineering (SE) or Blackbelt methodologies
• Interact directly with customers (internal) to define root cause(s) and resolve unmet needs to support life-cycle improvements
• Translates requirements from multiple departments - Site Quality Directors, R&D, Complaint Handling, Data Analytics, Product Safety, Clinical/Medical Affairs, Field Services, Clinical Education and Medical Safety Officer to achieve root cause resolutions
• Conceptualizes complete solutions. Creates or coordinates the design solutions for novel or ongoing problems; integrates regulatory and operational needs
• Explores multiple alternatives. Structures studies and integrate cross-disciplinary and multi-functional issues to arrive at optimal course of action, e.g. investigates process to meet growing regulatory requirements while maintaining manufacturing efficiency
• Solution development may include prototyping of instruments which may require test method development and validation
• As individual technical authority, may supervise other specialists or technicians
• Continuously identify and expand network of new technologies and quality standards
• Alignment to EH&S procedures and supports department EH&S objectives
• Support sophisticated multi-functional projects that require project management leadership skills and delivery of business prioritized projects
• Proactively supervise, attend focus groups, analyze, and improve all aspects of project lifecycle
• Serve as a Customer Experience Champion and implement innovative technologies to deliver on the desired customer experience\r\r

Keywords: Disability Solutions, Victorville , Senior Engineer, Customer Experience Engineering, Engineering , Irvine, California